PRIVACY & SECURITY
Q) WILL MOBILEISTIC KEEP MY INFORMATION PRIVATE?
A) Mobileistic takes your privacy very seriously. Please review our Privacy Policy.
Q) WHAT ARE THE TERMS & CONDITIONS?
A) Please review our Terms and conditions.
SHIPPING AND RETURNS
Q) WHAT IS MY DELIVERY COST BASED ON?
A) Delivery charges are based on weight, dimension, amount of insurance, and distance. You can visit UPS.com to get estimated shipping charges from Hauppauge. NY or Brea CA.
Q) WHAT ARE THE DEADLINES FOR ONLINE ORDERS?
A) The following are the ordering deadlines for orders placed on Mobileistic.com for same day shipping.?Local Delivery - 1:00pm EST | ?UPS - 4:00pm EST
Q) HOW DO I TRACK MY ORDER?
A) Once your order is approved and processed you will receive and email with the confirmation. You can go to www.mobileistic.com to check your order status.
Q) WHAT IS YOUR RETURN POLICY?
A) Due to the fact that we are Master Wholesalers for AT&T, Sprint and also wholesale accessories there are different policies for each. You can find them here:
Return policy for Accessories
Return policy for AT&T equipment
Return policy for Sprint equipment
Return policy & guarantee for Mobileistic Aftermarket
Q) HOW DO I PROCESS RETURNS?
A) Our returns process consists of a simple 4 step procedure!
1. Locate the Returns tab and then click on Submit Returns link
2. Enter the IMEI/ESN/SIM number
3. Select the reason for returns, enter your feedback on return
4. Click submit
MY ACCOUNT
Q) HOW DO I CREATE AND ACCOUNT WITH MOBILEISTIC?
A) You will need to fill out the Dealer Credit Application form for purchasing Accessories. If you are located in the New York Metro area and would like to become an authorized seller for ATT or Sprint please email our Support Department at support@mobileistic.com
Q) HOW DO I EDIT MY ACCOUNT, CHANGE MY PASSWORD?
A) Click on the Change Password tab; enter the password assigned to you or old password first, then create a new password and confirm it.
PRICING AND BILLING
Q) I HAVE A QUESTION ON MY CHARGES.
A) Please email support@mobileistic.com or your assigned account executive.
Q) I NEED A COPY OF MY INVOICE/ CREDIT MEMO
A) You can view all Invoices and Credit Memos; they are located under the Order Online tab.
Q) WHEN WILL MY CREDIT APPEAR ON MY ACCOUNT?
A) Please refer to the appropriate returns policy for determining if the product is eligible for return. Pricing issues and missing products need to be with either your account executive or support@mobileistic.com within 72 hours of delivery. Once your RMA on DOA unlocked phones is approved your account will be credited within 24 hours. For equipment that needs to be returned to the vendor or carrier the turn around time for credit to be issued is up to 45 days.
Q) WHERE CAN I VIEW UPCOMING AND NEW ACCESSORIES AND SEE THE MANUFACTURER COMPATIBILITY OF THESE PRODUCTS?
A) The online support section has a wealth of information to raise your product awareness. You can find compatibility charts, new product reviews, and print POS collateral from there.
Q) MY QUESTIONS IS NOT LISTED HERE
A) Contact Support at support@mobileistic.com